Explore the problem in depth and with scholarly rigor.

Provide an identification and description of the potential root causes of the problem or issue. Be sure not to address only symptoms of your problem. Diagnose the problem and its origins as best you can.

A critical element of this section is to apply the best practices of quality management concepts and models from the textbook, class discussions, and researched sources.

Discuss the concepts, ideas, or insights that are most valuable in helping you make sense of the causes of the problem. Support your analysis with reference to appropriate research material.

Citations are a must! 


Identify the quality management initiative and recommended direction that you have chosen. Explain its relevance and significance in how it will address the quality management issue(s) and reason(s) that you identified in the problem statement area.

Citations are a must!

Note: Please remember in this section you also need to touch on how you will be able to measure success. Think of the “lead-lag” indicator concepts from the course readings and lectures. 

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Alex Otieno

Author Since: January 17, 2021