Decision-making occurs at every level of a business, advancing in pyramid-like fashion from the mundane decisions made every day by low-level employees to far-reaching executive decisions that may require years of deliberation.
Such decision-making can be divided along the dimension of programmed versus nonprogrammed. Many decisions will be programmed decisions, executed by an employee under some sort of rulebook or company guidelines. It’s the non-programmed decisions, however, that can be so much more consequential.
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