Document for Analysis – Message Granting a Direct Claim

Document for Analysis – Message Granting a Direct Claim

Step 1: List five (5) weaknesses in this message granting a claim for a fax machine received in damaged condition. Inspection of the package revealed that the damage did not occur in transit (1-point each / 5-points total) LO1, LO7
Step 2: Revise the letter to meet the message plan for Favorable Response – Granting a Claim (use the appropriate document format/open/body/close)
Step 3: Upload your revised file in Microsoft Word format. Use the message plan as a grading rubric to ensure you meet the highest level of competency.

Document for Analysis – Message Granting a Direct Claim

Ineffective Letter

Dear Ms. Orsag:
Your May 3 letter in which you claim that the Rigo FAX391 was received in damaged condition has been carefully considered. We inspect all our ma- chines carefully before packing them, and we pack them carefully in strong boxes with Styrofoam supports that hold them snugly. Thus we cannot understand how the damage could have occurred.
Even so, we stand behind our product and will replace any that are damaged. However, we must ask that first you send us the defective one so we can inspect it. After your claim of damage has been verified, we will send you a new one.
We regret any inconvenience this situation may have caused you and assure you that problems like this rarely occur in our shipping department.
Scott Hildebrand

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Author Since: November 30, 2020