This week’s assignment has you write a report describing the demand forecasting model and the customer service approach of a company.
Objective: This week’s assignment has you write a report describing the demand forecasting model and the customer service approach of a company.
Step 1. Building on the company you have selected for this course, ensure that you review Week 4’s textbook chapters that cover demand management, customer service, and customer service management.
While reviewing these chapters, take notes on how they relate to your company. Reviewing these chapters will help you start the research needed to draft your report. Moreover, the concepts in these materials are crucial to successfully completing this assignment.
Step 2. Using your notes and what you have learned this week, in your report, explain your company’s procurement approach. In your report, you should:
· Describe the type of demand forecasting model your company utilizes. Explain the strengths and weaknesses this model constitutes for your company.
· Describe the approach your company takes to satisfy your customers in terms of time, dependability, communication, and convenience.
· Write at least three customer service objectives and explain how your company measures these objectives. Discuss any potential issues during the measurement of these objectives.
Step 3. Time to produce your report. Your report should meet the following requirements:
Requirement 1. Your report must address the questions from Step 2 using the concepts and the topics covered this week. Be sure to support your claims and assertions using citations.
Requirement 2. It must be an APA formatted 3-5 page long (1000-1500 words) report. You might find it helpful to use the APA template available at the CIU Writing Center.
Requirement 3. It must contain at least three scholarly sources (peer-reviewed journal articles, dating no earlier than 2012) and a minimum of five in-text citations. For this option, you might want to visit CIU’s online library LIRN. In addition to the peer-reviewed articles, you can use online resources as long as your cite and reference them in APA format.
Requirement 4. It must have a title page and a reference page (not included in the word count).