Section Three: Skills Assessment (approximately 3-4 pages) Evaluate the interaction by applying techniques and skills covered in the course. Which of the following methods are applicable to the interaction that is your case study and why?

· Communication phases and processes in conflict

· Patterns and cycles in constructive and destructive conflict processes

· Communication options in conflict

· The S-T-L-C System

· Conflict climates

· The Negotiation Method

· BATNA—Best Alternative to a Negotiated Agreement

· Negotiation jujitsu

· Forgiveness and reconciliation

Support your position with reference to the assigned readings and your outside sources.

Section Four: Persuasion Assessment (approximately 1 page) How did persuasion affect the conflict and/or the conflict resolution?  Be sure to use persuasion terminology to examine the role of persuasion in the conflict/the conflict resolution.  You could use any of the following:

· Identification

· Ethos

· Pathos

· Logos

· Cultural influences on persuasion

Section Five: Conclusion and Reflection—Your Overall Learning and Future Application (approximately 1 page) In conclusion, briefly summarize and restate the main point of your essay. Then address your plans for future learning and application of conflict management and/or persuasion skills.

Here are some questions to keep in mind:

· How have your perspectives changed with regard to conflict management and/or persuasion? What has changed? What hasn’t changed?

· How do you assess your learning in the class?

· How do you see yourself engaging in a lifetime of learning about this issue?

Your Portfolio Project paper should be 10-12 pages in length, well written and organized, and formatted according to the  CSU-Global Guide to Writing and APA Requirements .

Support your analysis with references from 4-6 credible sources other than assigned readings. The CSU-Global Library is an excellent place to search for sources. Be sure to cite all sources used in your paper in-text and in a References list at the end.


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